Active Listening

Sobre

Everyone wants to be listened to, especially young people. That’s why being a good listener is a great and useful gift that you can give to them. When you really listen to a young person, you’ll be able to open many doors in the relationship, as this will also make them feel valued and acknowledged. 
Good news: being a good listener is not an attribute you’re born with. It’s a skill that you can train and develop. So let’s see where you can start.
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Active listening consists of several specific techniques.Firstly, in order to be an effective listener, active listening must be firmly grounded in your basic attitudes. You cannot employ it as a technique if your fundamental attitudes are in conflict with the basic concept of active listening (that is, showing a genuine interest in the other person and their situation). You need an Inner Readiness to be involved fully.
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Support and encouragement during the conversationUse a short phrase, body gesture or a word to show the other person that you’re listening. This also creates a friendly atmosphere.
For example, “Yes.“; „Really?”; “OK”; “That’s interesting!”; nodding and/or smiling.
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MirroringTo encourage the person to continue talking, you can also use mirroring, which involves repeating almost exactly what the speaker says. This should be short and simple. It’s usually enough to just repeat the key words or the last few words that were spoken. Intonation plays a major role in this respect.
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ParaphrasingIt means using different words to reflect what the speaker has said. Not only does it show that you are listening, it also demonstrates that you’re attempting to understand what the speaker is saying. When paraphrasing, it’s very important that you don’t introduce your own ideas or questions concerning the speaker’s thoughts, feelings or actions. 
Possible ways to start paraphrasing:
• “If I understand you correctly...”
• “So, in other words it could be….”
• “Let me put it like this…”
• “Correct me if I’m wrong, but are you trying to say…”
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Reflection of feelings and emotionsFeelings and emotions are an inevitable part of any relationship. Every story a young person tells you will be packed with emotions. By feeding this back to them, you’re helping them to understand themselves better. 
The main sources of emotional content are the speaker’s body language and tone of voice.
Example phrases:
• “It seems like that made you feel very angry.”
• “It sounds as though you are very excited about this!”
• “From the way you talk about this, it looks like you are worried / happy / disappointed...”
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Open questionsIt can be very helpful to ask open questions instead of closed ones when you’re trying to understand a person’s situation from a deeper and wider perspective. Closed questions usually do not serve this purpose, so asking a lot of them may sound like an interrogation.
Example:
“How did you feel when you heard that?” instead of “You felt confused, didn’t you?”
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PracticePracticing active listening is essential. Ask your colleague to be your practice partner. One person tells a story (it can be some memorable moment or some professional challenge) and another one is trying active listening techniques. 
Make sure to reflect after the practice from both perspectives:
 How did you feel when telling the story and how much you felt being listened and supported?
How was it to be an active listener and facilitate through listening?
 
Check for more useful resources on supporting young person one to one in the handbook "One To One: Supporting Learning Face to Face" (check the link to book below)
View the video to learn some additional  key aspects of active listening. 
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Resources Watch the video on basic features of  active listening
Read the handbook One-2-One
Download the presentation, which was prepared by Laimonas Ragauskas at the aligned modular course for youth workers on facilitating learning. 
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Earn a badge by reflecting on your active listening experience and identifying a few things which are important to you when making attempt to be an active listener in the context of youth work or education. 
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This activity supports youth workers' competence development in the "Facilitating Learning" area. Activity content and badge issuing criteria aligned with the European Training Strategy (ETS) competence model for youth workers to work internationally:
Readiness to include a space for emotions
Skill of initiating and supporting self-reflection on learning
Ability to guide others to channel feelings into action, including in online environments, where appropriate.
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Want to endorse (?) our organisation, this activity and/or badge - send us an email! Contact us at info@awero.org ﻿for further questions
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Source of the content of this activity: Handbook "One To One: Supporting Learning Face to Face", Monika Kėžaitė–Jakniūnienė, Mark E. Taylor, JUGEND für Europa/ SALTO Training & Cooperation

Recursos

Obter uma medalha da atividade

Active Listener Obter esta medalha

Badge earner demonstrated skills important for active listening in the context of facilitating learning of young people. To get this badge, youth worker:
Reflected on a practice of being an active listener and shared a few important aspects when being in one to one relationships with another person in the context of facilitating learning. 
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Activity content and badge issuing criteria aligned with the European Training Strategy (ETS) competence model for youth workers to work internationally.
Learning duration: at least 1 hour. 

Tarefas

Tarefa n.º 1

Evidência verificada por: um organizador de atividades

Reflect on your experience of consciously trying to practice active listening. 
Share at least 2 things that are important to you (as facilitator of learning) when actively listening in the context of youth work, training or education.
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The badge will be issued after evidence will be reviewed by one of the trainers. 

Competências

ETS-TR

#Ability to listen actively

ETS-TR

#Ability to be empathetic

ETS-TR

#Ability to clearly express thoughts and emotions

#Readiness to include a space for emotions in all situations, including online environments

#Skill of initiating and supporting self-reflection on learning

#Ability to guide others to channel feelings into action, including in online environments, where appropriate

Facilitating learning

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Tempo para completar: 1 hora

Organizadores

Nectarus

A Badgecraft é a anfitriã desta plataforma e desenvolve-a em conjunto com as principais organizações educativas. O programa Erasmus+ da União Europeia concedeu um cofinanciamento para a construção da primeira versão desta plataforma. Contacto: support@badgecraft.eu.